Privacy Policy.

1. Information we collect

We collect the minimum information needed to schedule, deliver, and stand behind our work:

• Contact details — your name, phone number, and email address when you call 678-SHUMATE, submit a form, or book service online.
• Service address — the location of the home or business we're servicing, so our technicians know where to go.
• Service history — records of the equipment we've inspected, repaired, installed, or maintained at your property, so future visits start with full context.
• Photos you share — if you send a photo of an issue to help our technicians arrive prepared, we keep it with your service record.
• Website analytics — standard usage data (pages visited, device type, general location) collected through cookies and analytics tools when you browse this site.

2. How we use your information

We use the information above to run our service operation — nothing more exotic than that:

• Scheduling appointments and giving you a heads-up call about 30 minutes before your technician arrives.
• Delivering, documenting, and warrantying the service you requested.
• Sending seasonal maintenance reminders and appointment confirmations.
• Administering Signature Membership benefits, including scheduling your two pre-season tune-ups and applying member discounts.
• Referring you, at your request, to our financing partner for a Wells Fargo Home Projects credit application.
• Improving this website and understanding which pages are useful to visitors.

3. How we share information

We never sell your personal information. We share it only in these limited situations:

• Service providers — companies that help us operate, such as payment processors, scheduling software, and our financing partner (Wells Fargo Bank, N.A.) when you apply for financing. They receive only what they need to do their job.
• As required by law — if a court order, subpoena, or other legal process compels disclosure, or where disclosure is necessary to protect our rights or the safety of others.

4. Cookies & analytics

This website uses cookies and similar technologies to remember your preferences and measure how the site is used. Analytics data is aggregated and does not identify you personally. You can block or delete cookies through your browser settings; the site will still work, though some conveniences may be lost.

5. Text messages & email

If you give us your mobile number or email, we may send appointment confirmations, arrival notifications, maintenance reminders, and occasional service offers.

You can opt out at any time: reply STOP to any text message, use the unsubscribe link in any email, or simply call 678-SHUMATE and ask. Opting out of marketing messages does not affect transactional messages about appointments you've booked.

6. Data retention & security

We keep service records for as long as they're useful to you — equipment history helps us honor warranties and service your system correctly for its full life. Contact information is retained while you remain a customer and for a reasonable period afterward, unless you ask us to delete it.

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, but we limit access to those who need it to serve you.

7. Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

8. Your choices & how to reach us

You may ask us to review, correct, or delete the personal information we hold about you, or to change how we contact you. To make a privacy request:

• Call:678-SHUMATE (678-748-6283) — a live person answers 24/7/365.
• Mail: Shumate Heating & Air, Attn: Privacy, 2805 Premiere Pkwy, Duluth, GA 30097.

We'll respond as quickly as we can and never charge you for a reasonable request.

9. Changes to this policy

If we change this policy, we'll post the updated version here with a new effective date. Material changes will be flagged clearly at the top of this page. Continued use of our website or services after a change means you accept the updated policy.